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Your Rights

Our way of doing business

Because we believe that your rights as a customer shouldn't be any different from those visiting a physical shop, we decided to impose ourselves to the regulations of Stichting Webshop Keurmerk (Trustmark Foundation for Webshops).

This means that all rights and duties from you as a customer, and us as a company, are firmly embedded and in-line with official regulations and best practices for online shopping. No surprises, and no strings attached. That's how we like to do business.

For all rights and duties, we would like to refer to the General Terms and Conditions of Stichting Webshop Keurmerk, which were drafted in consultation with the Consumentenbond [Consumer's Association] in the context of the Self-regulation Coordination Group [Coördinatiegroep Zelfreguleringsoverleg CZ] of the Socioeconomic Council [Sociaal-ecomische Raad] and came into force on 1 June 2014.

About Stichting Webshop Keurmerk

Unlike some other trustmarks, Stichting Webshop Keurmerk is completely independent. All affiliated webshops aim to look after the interests of consumers in the best possible way.

To guarantee its independency all affiliated webshops are obliged to comply to European and Dutch law, and to the Keurmerk code of conduct. The goal of the Webshop Keurmerk is to increase consumer trust with regard to online buying.

As of July 2012, Webshop Keurmerk is affiliated with the Dispute Committee Foundation, which is an independent foundation that takes care of complaints by consumers. All complaints are investigated by lawyers and shops are checked regularly.

On April 17 2008 Webshop Keurmerk underwent the thorough Trustmark check by the Dutch Ministry of Economic Affairs. In this exam the Keurmerk is evaluated according to the trustworthiness of its methods. This trustworthiness is evaluated with a grade on a scale between 1 and 10. Webshop Keurmerk scored a 10.

Filing a complaint

Of course we aim to do everything possible to keep you as a customer, and as a human being satisfied and happy with our products and service. Nevertheless, should you end up in the undesirable situation in which you genuinely feel duped, you can contact Keurmerk Webshop with your complaints through this link